To ensure a smooth transaction, please follow the payment instructions laid out in the shopify system. If you are new to shopify and unsure how to purchase, please send us a message by clicking on ‘Contact seller’ and our Customer Service team will be happy to assist.

We accept payments through PayPal, bank deposit, and Credit Card. Once your payment has cleared, we will ship your item within 2 business days. thetopshopau is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout.

For all payments outside of shopify, please note that we process many thousands of identical payments weekly so without the correct method/reference it’s impossible to figure out which payment needs to be allocated to particular items. Simply send us the reference you used, the day and time you paid, and the amount deposited.

If you wish to collect your item from our warehouse, please follow the instructions laid out in each listing.

Some of our items sell with varying freight costs. Simply enter your postcode into the Postage Calculator on most listings to determine the cost to your area. shopify should update your Freight cost into the checkout process once you have committed to purchase. If checkout gets stuck and does not allow you to proceed, simply use your browser’s Back button to return to the option and try again.

Due to our warehousing process, once payment has been received, orders are unable to be cancelled. Our 30 Day returns process may assist in this instance.

As always, if you have any questions, please send a message to our Customer Service team who are only too happy to help.