thetopshopau offers free shipping on the vast majority of fixed-price items, and unlike some of our competitors, deliver to every state in Australia (including WA/NT/TAS). At present, we do not ship outside Australia.

POSTAGE & DISPATCH

After payment is cleared 98% of all items are dispatched within one business day, however, please allow 5-10 business days for it to arrive. Your item will be sent via courier or Australia Post depending on its size and weight.

Once your item reaches the nearest depot, the Courier provider (not Australia Post) will contact the buyer via phone to notify of the delivery day. Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

Where goods are sent through Australia Post, the buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.

Buyers will be able to trace the delivery online with a unique tracking number.

A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.
Please be aware that PO Boxes cannot receive items above 25kg or longer than one metre. Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid. The courier may require your assistance unloading from the vehicle. Our couriers deliver to the property entrance only.
We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.